Shipping policy

1. Shipping Locations

We currently offer shipping services within South Africa only. We do not ship internationally.

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Orders shipped via standard shipping will typically be delivered within 3-5 business days after processing.

  • Express Shipping: For faster delivery, we offer an express shipping option, which will typically be delivered within 1-3 business days after processing. Additional fees may apply.

3. Order Processing Time

Orders are typically processed within 3-5 business days after payment confirmation. Please note that processing times may vary during peak seasons or due to circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected during checkout. Shipping costs will be displayed during the checkout process for your review before payment.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

6. Delivery Address

Please ensure that you provide accurate and complete delivery information during the checkout process. We are not responsible for delays or issues caused by incorrect or incomplete addresses provided by customers.

7. Delivery Issues

If you encounter any issues with the delivery of your order, such as delays or damages, please contact our customer support team at [Customer Support Email] as soon as possible. We will work to resolve the issue promptly.

8. Delivery Confirmation

Upon successful delivery of your order to the provided address, the responsibility for the order is transferred to the recipient. We consider the delivery confirmed once the carrier's tracking system shows that the order has been delivered.

9. Shipping Holidays

Please be aware that shipping carriers may have their own holiday schedules, which may impact delivery times. We recommend checking with the carrier for specific holiday-related shipping information.

10. Contact Us

If you have any questions or require assistance related to shipping, please feel free to reach out to our customer support team at info@vitikaimports.co.za.

By placing an order with us, you agree to the terms and conditions outlined in this Shipping Policy.

Thank you for shopping with [Your Online Shop]! We appreciate your business and trust in our products and services.